File a Claim
Start your claim in minutes. Our Singapore-based team handles the rest.
How to File a Claim
Follow these simple steps to get your claim processed quickly.
1Report the Incident
Contact us within 24 hours of any incident via WhatsApp or email.
Report the Incident
Contact us within 24 hours of any incident via WhatsApp or email.
- Take photos of all damage before moving the vehicle
- Get a copy of the police report if applicable
- Note down the date, time, and location of incident
- Collect contact details of any witnesses
2Submit Your Documents
Upload required documents through our simple online form.
Submit Your Documents
Upload required documents through our simple online form.
- Completed claim form (we'll send you the link)
- Copy of your rental agreement
- Photos of the damage
- Police report (if applicable)
- Invoice from rental company for repair costs
3Claim Review
Our Singapore-based team reviews your claim.
Claim Review
Our Singapore-based team reviews your claim.
- We verify all documentation is complete
- Our assessors review the damage photos
- We may contact the rental company directly
- You'll receive updates via WhatsApp
4Receive Payment
Approved claims are processed within 10 business days.
Receive Payment
Approved claims are processed within 10 business days.
- Reimbursement sent directly to your bank account
- Or we can pay the rental company directly
- You'll receive a confirmation receipt
- Coverage up to $10,000 SGD per policy
What's Covered
Your Road+ membership includes comprehensive coverage for these situations.
Vehicle Damage & Repairs
CoveredBodywork, windscreens, mirrors, lights, wheels, tyres, and underbody damage - even items excluded by basic CDW.
Rental Company Fees
CoveredLoss-of-use charges, towing & roadside assistance, admin fees, and drop-off/relocation costs.
Theft & Vandalism
CoveredExcess charges arising from theft or malicious damage to your rental vehicle.
Other Covered Events
CoveredKey loss/replacement, lockout fees, and damage from weather events like hailstorms or flooding.
What's Not Covered
- Damage caused while driving under the influence
- Unauthorized drivers not on the rental agreement
- Off-road driving or racing activities
- Personal belongings left in the vehicle
- Driving without valid CDW from rental company
- Trucks, vans, buses, motorcycles, motorhomes, RVs
- Peer-to-peer or car-sharing rentals (e.g., Turo)
- Drivers outside age range (19-99 years)
Documents You'll Need
Prepare these documents to speed up your claim processing.
Photos of Damage
Clear photos from multiple angles
Rental Agreement
Copy of your car rental contract
Repair Invoice
Invoice from the rental company
Police Report
Required for theft or accidents
Need Help With Your Claim?
Our claims team is here to guide you through every step. Reach out anytime.